Turn IT requests into structured, routed tickets — automatically.
Kaptila DeskPilot understands plain-language IT requests, extracts what's actually needed, and routes them to the right approver or ticketing system. Your team still does the provisioning — DeskPilot just removes the back-and-forth.
No credit card required. 14-day free trial on any plan.
Vague IT requests cost your team time before anyone can even start.
"I need access to the shared drive" — which drive? "New hire needs setup" — which systems, starting when? IT teams spend real time just clarifying what a request actually means and who needs to approve it, before any work can begin. Kaptila DeskPilot reads the request, asks itself the clarifying questions, and hands your team a ticket that's already structured and already routed to the right approver.
Everything you need to clean up IT request intake
Requests come in structured, categorized, and already routed to the right person.
Natural-language intake
Chat widget, Slack/Teams app, or a simple web form — employees describe what they need in plain language.
Automatic structuring
Request type, target system/resource, requester and urgency extracted automatically.
Configurable routing rules
Define who approves what, once — DeskPilot applies the rule every time.
Ticketing integrations
Jira Service Management, Freshservice, ServiceNow and Zendesk.
Built-in tracking
Works even without a connected ticketing system.
Full audit trail
Every request, who asked, who approved, and when.
No unauthorized execution
DeskPilot never touches your identity systems directly. Your team stays in control of actually granting access.
Status for everyone
Requesters and approvers both see where a request stands.
How Kaptila DeskPilot works
Create an account
Sign up for Kaptila DeskPilot.
Connect your ticketing system (optional)
Jira Service Management, Freshservice, ServiceNow or Zendesk. Skip this and DeskPilot tracks requests on its own.
Set your routing rules
Who approves account requests, access requests, hardware, and so on.
Roll it out
Share the chat link, add the Slack/Teams app, or embed the request form.
Requests arrive structured
Every request is categorized, detailed, and routed before it reaches an approver.
Your team executes
Approve and provision through your existing process. DeskPilot's job is done once the ticket is correctly routed.
Built to stay out of your identity systems
DeskPilot structures and routes — it never connects to your Active Directory, Azure AD, Okta or Google Workspace admin systems, and never creates accounts or grants permissions on its own. Your team, and your existing tools, stay fully in control of execution.
Pricing
Three plans, priced by monthly request volume. Every new account starts with a 14-day free trial — no credit card required.
Best for a small IT team getting requests under control.
See what's included
- Up to 50 requests / month
- 1 ticketing integration
- Email routing
- Built-in request tracking
- Audit trail
Best for IT teams handling requests across Slack, Teams and a ticketing system.
See what's included
- Up to 300 requests / month
- Up to 3 ticketing integrations
- Slack + Teams app
- Custom routing rules
- Audit trail
- Priority email support
Best for larger IT organizations with SSO and compliance needs.
See what's included
- Unlimited requests
- Unlimited integrations
- SSO
- Priority support
- SLA
- Advanced audit reporting
All prices exclude VAT where applicable. Annual plans are billed upfront.
Every new account starts with a 14-day free trial. No credit card required.
Need more than the Enterprise volume? Contact us to discuss your setup.
What IT teams use Kaptila DeskPilot for
Structuring and routing only — your team stays in control
Kaptila DeskPilot is deliberately scoped to intake and routing. It does not connect to your Active Directory, Azure AD, Okta or Google Workspace admin systems, and it never creates accounts or grants permissions on its own. Every request still goes through your team or your existing IT tooling before anything is provisioned.
Frequently asked questions
No. DeskPilot structures and routes requests — your team (or your existing identity/access tooling) carries out the actual provisioning. DeskPilot never connects to your Active Directory, Azure AD, Okta or Google Workspace admin systems.
No — DeskPilot works standalone, tracking and routing requests on its own. Connecting Jira Service Management, Freshservice, ServiceNow or Zendesk is optional.
You configure routing rules once (e.g. "access requests go to the department head"), and DeskPilot applies them automatically.
Yes, on the Business plan and above.
No — every account gets a 14-day free trial with no card required.
No — Welco is a separate Kaptila product, a website AI agent for visitor conversations. DeskPilot is for internal IT request intake.
Contact Kaptila
Have a question before creating an account? Send us a message.
Create accountStop chasing details on every IT request.
Create an account, set your routing rules, and let requests arrive structured and ready for approval. 14-day free trial, no credit card required.